Last updated: 10 December 2025

 

Welcome to Hungr (“Hungr”, “we”, “our”, “us”).

These Terms of Service (“Terms”) govern your access to and use of hungr.menu, our applications, merchant dashboards, and all related features and services (“Services”).

 

By accessing or using Hungr, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

 

These Terms apply to:

 

• Guests ordering food or beverages
• Merchants (restaurants, cafés, venues) using Hungr to manage menus and orders
• Administrators and staff using the Hungr dashboard
  
  

 

1. Definitions

• Guest/User – An individual using Hungr to browse menus, place orders, or make payments.
• Merchant – A business or venue using Hungr to display menus and process orders.
• Services – All Hungr software, tools, websites, applications, features, and integrations.
• Order – Any food, beverage, or service request made via Hungr.
  
  

 

2. Eligibility

To use Hungr, you must:

 

• Be at least 18 years old, or
• Have permission from a legal guardian when placing orders as a minor.
  
  

Merchants must be legally registered businesses authorised to sell food and beverages.

 

 

3. Your Use of Hungr

You agree to use Hungr only for lawful purposes and in accordance with these Terms.
You may not:

 

• Interfere with or disrupt the Services
• Attempt to access non-public areas of the platform
• Copy, modify, reverse-engineer, or resell any part of Hungr
• Upload harmful code or spam
• Misrepresent your identity or relationship with a Merchant
  
  

We reserve the right to suspend or terminate accounts for violations.

 

 

4. Guest Orders & Payments

 

4.1 Order Placement

When you place an order through Hungr:

 

• You enter directly into a transaction with the Merchant, not Hungr.
• The Merchant is responsible for preparing, delivering, and fulfilling your order.
  
  

Hungr provides the ordering and payment technology but does not handle food production, delivery, or service issues.

4.2 Payments

 

Payments are processed securely by third-party providers.

By placing an order, you authorise:

 

• The payment amount
• Applicable taxes or service fees
• The processing of your payment information

 

Hungr does not store card details.

 

 

4.3 Refunds

Refunds are managed directly by the Merchant.

Hungr may assist in facilitating communication but does not issue refunds on behalf of merchants.

 

 

5. Merchant Responsibilities

 

By using Hungr, Merchants agree to:

 

• Ensure all menu information is accurate
• Display correct pricing and availability
• Comply with all food, health, alcohol, and consumer protection laws
• Manage their staff access and account permissions
• Maintain the quality and safety of food and beverages
• Provide refunds or exchanges according to their policies
  
  

 

Hungr is not responsible for food quality, preparation, service times, stock availability, or customer disputes related to the Merchant’s offering.

 

6. Subscription Fees (for Merchants)

 

Hungr may charge subscription fees or transaction fees for merchant usage.
By subscribing, you agree to:

 

• Pay fees when due
• Maintain an active billing method
• Acknowledge that service interruptions may occur if payment lapses

 

We may update pricing from time to time, and will notify merchants in advance.

 

 

7. Intellectual Property

 

Hungr owns all rights, trademarks, logos, and intellectual property associated with the platform.

 

You may not:

 

• Use Hungr branding without written permission
• Copy or redistribute any part of the platform
• Develop competing services using Hungr’s code or design

 

Merchants retain ownership of their menus, branding, and content uploaded to Hungr.

 

 

8. Privacy

 

Personal information is handled according to our Privacy Policy.

By using the Services, you consent to the collection and processing of your data as described in that policy.

 

 

9. Data & Analytics

 

Hungr may collect and display aggregated data such as:

 

• Menu views
• Order trends
• Popular items
• Guest behaviour analytics
  
  

Merchants may access this data for operational insights. Analytics do not include personally identifiable information unless explicitly required to fulfil orders.

 

 

10. Service Availability

 

We aim to keep Hungr accessible at all times, but we do not guarantee:

 

• Continuous uptime
• Error-free performance
  Instant processing of orders at peak times
  
  

We may suspend services temporarily for maintenance, upgrades, or security reasons. Hungr is not liable for losses due to downtime or connectivity issues.

 

 

11. Third-Party Services

 

Hungr integrates with third-party providers (payments, hosting, analytics, messaging).

We are not responsible for:

 

• Their availability
• Their content
• Their policies

 

Your use of third-party services is subject to their terms.

12. Limitation of Liability

 

To the fullest extent permitted by law, Hungr is not liable for:

 

• Food quality, preparation, allergens, delivery, or service issues
• Incorrect pricing or menu items
• Delays or failure by Merchants to fulfil orders
• Loss of profits, business interruption, or damages
• Errors caused by poor internet or device compatibility
  
  

Hungr provides the technology and infrastructure, but all order fulfilment is the responsibility of the Merchant.

 

 

13. Indemnification

 

You agree to indemnify and hold Hungr harmless from any claims arising out of:

 

• Misuse of the platform
• Violation of these Terms
• Disputes between Guests and Merchants
• Incorrect use of merchant dashboards or user accounts
  
  

 

14. Termination

 

Hungr may suspend or terminate access if:

 

• Terms are violated
• Illegal activity is suspected
• Subscription payments fail
• System security is at risk

 

You may stop using Hungr at any time.

15. Changes to These Terms

 

We may update these Terms from time to time.

Updated versions will be posted with a new “Last Updated” date.

 

Continued use constitutes acceptance of the updated Terms.

 

 

16. Governing Law

 

These Terms are governed by the laws of South Africa, unless otherwise required by applicable international regulations.

 

 

17. Contact Us

 

For questions or concerns regarding these Terms of Service:

 

Hungr Support Team

Email: hello@hungr.menu
Website: https://hungr.menu/